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Schnucks Apologizes for Hackers, Suggests Customers Get New Credit Cards (VIDEO)

scott-schnuck-apology.jpg
via YouTube
Scott Schnuck apologizes.
If you shopped at Schnucks between December and March and are still using the same credit card, you may want to get a new one. Or at the very least, watch your statements and notify your bank of suspicious charges.

So says Scott Schnuck, in yet another video apology for the massive security breach that exposed roughly 2.4 million credit and debit cards at a majority of their stores in the St. Louis metro region and beyond. This latest apology released on Friday comes in the wake of new lawsuits alleging that the local supermarket chain was negligent in their handling of this cyber attack -- and waited too long to alert customers.

And while Schnucks says it blocked access at the end of March and increased security on its payment system, cards used before that date, the company warns, are still vulnerable.

See also:
- After Massive Credit Card Security Breach, Schnucks Faces Class-Action Lawsuit
- Cops: Boy, 5, Wandering Schnucks Alone at Night, Doesn't Know His Last Name
- Massive Credit Card Security Breach May Have Impacted 2.4 Million People

Here's the latest Schnucks announcement, which was published and promoted on the company's Facebook page less than a week after it ran a full-page apology ad in the Post-Dispatch.

"I sincerely apologize for the inconvenience caused by the cyber attack on our card-payment system," Schnuck, chairman and CEO, says in the video.

He explains that since the issue was contained on March 30, "You can use your new cards with confidence in our stores."

New cards, that is.

"Cards used before March 30 are still subject to fraud unless canceled and a new number issued," he says. "If you've not taken that step, please watch your statements, and notify your bank of suspicious charges."

He adds, "I promise that Schnucks will be relentless in working to maintain a secure payment-processing system."

As we've reported, the breach reportedly impacted 79 of its 100 stores, putting millions of customers' card numbers at risk -- though not their names or addresses, the company says.

Continue for more details on the security breach and the full text of Schnucks' print apology.


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15 comments
Jay Wohlert
Jay Wohlert

I don't shop at Schnucks and I'm being forced to get a whole new card and bank account number. Sucks.

Jay Wohlert
Jay Wohlert

Commerce Bank sent me new deibit cards, told me my account number will change and I should make sure to update all auto-draft payments and online accounts with the new account number. What a pain considering I never did shop at Schnucks! I don't want to have to do this everytime some company has a security breach. Especially if I don't use their services!

Kelly Ferrick
Kelly Ferrick

It's not just Schnuck's - your info can be hacked anywhere. Remember the TJ Max scandal?? We've had our credit card number stolen twice while getting gas. Blame it on the hackers and use cash or a credit card.

Matthew Sawicki
Matthew Sawicki

I would honestly look into a different bank then. Our card was taken along with my mothers and all fraudulent charges were caught before we were aware of a problem.

Meg Wilson
Meg Wilson

It wasn't a minor convenience of just getting a new card. People had money taken from them and some didn't get it right back. Some had to fight their banks for it, taking WEEKS. In those weeks, I'm sure some of those people had bills that needed to be paid and couldn't pay them. So this whole ordeal caused people A LOT of pain besides "a minor inconvenience of having to get a new card". If Schnucks would have just came out with it, warning their customers when they found out.. Hundreds.. possibly thousands of people wouldn't be in this situation to begin with!

Michelle Loker-Cox
Michelle Loker-Cox

Some of us had to wait weeks to get our money back...it wasn't just cancelling cards...they got over $700 off our cards...our bank didn't catch it...and we had to dispute the charges....18 days later we got our funds back so ya...no shopping at schnucks for me anymore.

Tony Brady
Tony Brady

Come on why did you wait so long? Won't and don't shop there.

Barry Bean
Barry Bean

Cancelled my card. Will only shop there with cash.

Matthew Sawicki
Matthew Sawicki

Schnucks is great... everyone is upset about a minor inconvenience of having to get a new card. Schnucks wasn't being malicious... these things can happen.

Ashley Osterhagen
Ashley Osterhagen

We just don't shop there anymore. More business for Trader Joes.

Michelle Loker-Cox
Michelle Loker-Cox

exactly...I havent shopped there since March 15th when our cardS were compromised. and I have no intentions on going back...too many other options of places to shop at.

Keith McNees
Keith McNees

Only now do they realize how much it is hurting their business!

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