Schnucks Apologizes for Hackers, Suggests Customers Get New Credit Cards (VIDEO)
If you shopped at Schnucks between December and March and are still using the same credit card, you may want to get a new one. Or at the very least, watch your statements and notify your bank of suspicious charges.
via YouTube Scott Schnuck apologizes.
So says Scott Schnuck, in yet another video apology for the massive security breach that exposed roughly 2.4 million credit and debit cards at a majority of their stores in the St. Louis metro region and beyond. This latest apology released on Friday comes in the wake of new lawsuits alleging that the local supermarket chain was negligent in their handling of this cyber attack -- and waited too long to alert customers.
And while Schnucks says it blocked access at the end of March and increased security on its payment system, cards used before that date, the company warns, are still vulnerable.
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Here's the latest Schnucks announcement, which was published and promoted on the company's Facebook page less than a week after it ran a full-page apology ad in the Post-Dispatch.
"I sincerely apologize for the inconvenience caused by the cyber attack on our card-payment system," Schnuck, chairman and CEO, says in the video.
He explains that since the issue was contained on March 30, "You can use your new cards with confidence in our stores."
New cards, that is.
"Cards used before March 30 are still subject to fraud unless canceled and a new number issued," he says. "If you've not taken that step, please watch your statements, and notify your bank of suspicious charges."
He adds, "I promise that Schnucks will be relentless in working to maintain a secure payment-processing system."
As we've reported, the breach reportedly impacted 79 of its 100 stores, putting millions of customers' card numbers at risk -- though not their names or addresses, the company says.
Continue for more details on the security breach and the full text of Schnucks' print apology.