Christy's Hamburgers Coming to West County

Until a few weeks ago, Christy's was our go to burger place. Great burgers! Always hot and tasty! Now the entire place is filled with cigarette smoke. There is a bar next door, but until now Christy's has never shared any of their smoke. We will not return. So much for being a non-smoking restaurant. Too bad.

Love the burgers but the decor in the Columbus, Ms store is terrible.  Missing pot lights in ceiling, linoleum is coming up in alot of places and the condiment cart front was dirty.  The location also leaves something to be desired. Evenings seem to be a problem for the "help".  I don't really think they care much for the customer.  I really don't want this business to fail.  Do  something,PLEASE. gk

What a horrible experience...Think twice before you go here.

After I placed my order (to go), I took a look around...the place was filthy, flies everywhere, including in the sorry-looking condiments bar. The experience went downhill from there.

1. The fountain Diet Coke was totally flat. When I mentioned it (nicely) to the lady who took my order, she said she tried it earlier and it was fine. She looked at the CO2 canister, confirmed it was "fine," and that was it. I told her (again, nicely) the soda was undrinkable and requested a refund, which she gave me.

2. When my order was almost done, the woman cooking behind the counter shouted out that she was out of spicy fries, and that if I wanted to wait another 5 minutes, she would make more. She went on to say that she got the order wrong because the woman who wrote the order did not write clearly. (What??? Taking orders by hand and not double-checking them??) I said no problem, just give me regular fries.

3. This is the kicker...when I got the order home, I was shorted a kid's meal hamburger. I got a pile of fries in a box, but no burger to go along with it. Plus a half order of spicy fries that tasted like they were cooked hours before. By then I was fuming.....I had a sick husband at home and two hungry kids...hard to tell one of the kids, "ooops! No burger for you!" I called the store and asked for the manager, expecting at least a courteous reply to my problem. "Oh, I can give you a burger if you come back." No apology. I asked for a refund -- "I'm not authorized to do that." I asked to speak to her boss, who "wasn't in tonight." I asked that he call me back, which "Dan" never did.

TERRIBLE customer service, NO attention paid by workers to getting the order right, FILTHY establishment. There are too many places to eat in West County to have to go to Christy's.

I will revise this review if "Dan" ever calls me back, though I am not holding my breath.

Just on a technicality, that's Winchester where the new location is going in, not Ballwin.  It's across Lindy Lane from Winchester City Hall.

Edit: I looked at their web site, and they refer to it as Manchester/Ballwin, MO. Poor Winchester.

It's well worth the drive, Ian, a total throwback: cheapcheap prices, old time paper tickets, ground beef sliced from a 10# tube (the "single" is billed at 8 oz, but since nobody portions it out, is every bit of 10), a wide-open kitchen w/ a grill so accessible you could flip your burger yourself if given a spat, and grill gals so friendly you just want to hang for awhile in that emblematic shroud of rendered fat.

On a Sunday not long ago, locals were knocking back doubles like sliders, and according to the grillmistress, "a record number of triples." My take: Love Christy's...and don't mess with anybody from Cottleville.

Great burgers and fries. I would take christys over 5 guys any day.