Jilted Growlers Pub Fan Takes His Fight to Facebook

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Diana Benanti
Inside Growlers Pub in Sunset Hills
Matt Bowler thought he had the perfect birthday present for himself. The St. Louis native, who turns 28 this week, only needed to try twelve more beers to complete his "beer card" of the 133 beers available at Growlers Pub (3811 South Lindbergh Boulevard, Sunset Hills; 314-984-9009).

"I've been going to Growlers for several years now, ever since my cousin introduced me to the whole beer card system," Bowler says. "I've drank beer with my brothers [there] on a somewhat regular basis, so we all appreciate beer and food, just like most people."

A couple of weeks ago, Bowler paid Growlers a visit to get a head start on completing those last dozen beers before his birthday.

"They brought out the [beer] menu and it was just a table-topper -- it wasn't the book with all the explanations of [beer] styles," Bowler explains. "It actually looks like they cut out a third of the beer selection. There were 33 drafts [now] and maybe the same number or maybe a little less of bottles."

Growlers' food menu was also quite different. A selection of salad, sandwiches, flatbreads and grilled entrées had replaced the familiar pub fare.

When Bowler inquired about the changes, he says, "They didn't give [me] a whole lot of information about why it had changed, just there was new management."

(Gut Check has attempted, without success, to reach Growlers Pub's general manager for comment on the changes. We'll update this post when we do.)

After this visit to Growlers, Bowler decided to take action.


Location Info

Growlers Pub - CLOSED

3811 S. Lindbergh, St. Louis, MO

Category: Music

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18 comments
rivertonrock
rivertonrock

The beer menu is smaller, but better. The food menu is better.

murpheyb
murpheyb

Yeah it looks like the restaurant is getting cleaned and painted too. I remember what it looked like before, and it is getting much nicer.  Whatever they did the the patio/bar looks pretty cool, though I can't put my finger on it though it's much more open and inviting..... and the bathrooms are much nicer. I am excited to see improvement each time that I go, and can't wait for the other pub menu items to be added. So far i've had the beef sandwich, chicken flatbread, spice rub wings and dipped everything under the sun in their beer cheese sauce. I had no trouble finding a beer, honestly the many choices are still a little overwhelming. Guest taps changed within a week so that was cool.

BeerRules
BeerRules

The reason that Growlers doesn't have  the beers displayed in a bound book like before because they want to change out the taps to introduce new beer more frequently than twice a year as before.  A new beer menu design is in the works to allow for easy addition whenever the beers are switched. The beer club is not discontinued,  it is getting a makeover, so do not throw away those beer cards.  Better prizes are on the way. The food menu will be finalized with additions such as fried pickles, potato, skins, burgers etc. 

beth63111
beth63111

I had the same thought as brian1099 about whether this was from The Onion.  It is unfortunate this fellow had a poor customer service experience.  It is an example of why loyalty programs are often a waste of one's time.

Brian Boyd
Brian Boyd

Whiskey is better. But while we're on the subject lets bring back Kennedys before restoring Growlers.

William Casey Siemon
William Casey Siemon

On the same token, I doubt this will change anything, unfortunately. You can't force a private company to make good business decisions.

William Casey Siemon
William Casey Siemon

I guess some people just don't get it. If you don't patron a place, or even grow up around familiar local businesses, I guess this WOULD seem silly to you. I mean, it's not like anyone has ever done those things.

brian1099
brian1099

Is this from The Onion?  File under White People's Problems.

Pat Campbell
Pat Campbell

or... find a new favorite restaurant... whichever is easier... I guess some folks just like being difficult

Eric Seelig
Eric Seelig

I just read the article - can anyone tell me if they still have fantastic fish & chips, or if the old menu is just completely replaced now? I'd been hoping to make a field trip to Sunset Hills at some point, but I certainly didn't go there for the salads and flatbread sandwiches.

Eric Seelig
Eric Seelig

Oh god, they changed it? I haven't been since they closed the Creve Coeur location.

Robert Winkelmann
Robert Winkelmann

Growlers used to be a great restaurant. Things changed and I haven't been there in years. That's how it works.

Trinker
Trinker

 @BeerRules I know you'd rather not serve fried food, starches, and red meat,  but those otems pair well with good beer, and appeal to the people who live in the area.

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